All Bookings for charter services with Orange Coach Charters are made subject to the following terms and conditions. By confirming your booking you confirm to us your acceptance of these terms & conditions.
1.1 "Booking" means reservation by us of a time, date and price for the services that has been or to be confirmed by us in writing.
1.2 "Business Day" means a day which is not a Saturday, Sunday or a public holiday in Busselton, Western Australia.
1.3 "Passenger" means any and all persons to be carried as part of the services provided to you.
1.3 "Price" means the fee quoted for the services.
1.4 "Quote" means a price provided to you by us for the provision of particular services.
1.5 "Services" means provision by us of any chartered transport services.
1.6 "Destination" means any attraction, activity or destination or supplier of attraction, activity or destination.
1.7 "Travel Date" means the date the services are to be provided under the booking.
1.7 "us", "we", "our", or "Ventura" means Orange Coach Charters, our drivers, employees, contractors and assigns.
1.8 "Vehicle" means a bus, car or other vehicle used for provision of the services.
2.1. Where we have provided you with a quote for services (via our website, email or other means) the prices provided in the quote are current at the time of quotation and may be subject to change prior to confirmation of your booking.
2.2. All quotes provided by us are subject to availability at the time of booking.
2.3. All prices quoted by us include GST.
2.4. If at any time before the travel date, any applicable airport charges, road tolls, entry fees or parking charges increase, we reserve the right to pass on the increases to you, without notice. You agree to reimburse us for these increases within three business days of receiving an invoice for them.
3. Changes to your Booking
3.1. Any changes to your booking will be accepted by us subject to availability. Orange Coach Charters reserves the right to charge an amendment fee in respect of any change to your booking in addition to any other applicable charges in relation to the amendment.
3.2. If your booking does not run to schedule and the services provided are extended in duration from those arranged in the booking you may be asked to pay Orange Coach Charters $25 per 15 minutes required over and above the services arranged in the Booking. All extra charges payable to Orange Coach Charters will be paid by you within three business days of the provision of the services.
In the event that you cancel your booking a cancellation fee will be payable to us as follows:
4.1. If your booking is cancelled more than 5 business days before the travel date no cancellation fee is payable.
4.2. If your booking is cancelled within the 5 business days prior to the travel date the cancellation fee payable is $50 per vehicle booked as part of the services.
4.3. If your booking is cancelled on the travel date, the cancellation fee payable to us is $150 per vehicle booked as part of the services.
4.4. In addition to any cancellation fee payable under clauses 4.1 to 4.3 you will be responsible for payment of any charges levied by a destination in respect of the cancelled booking.
4.5. The total amount payable to us under clauses 4.1 to 4.4 above will not be higher than the price agreed under the original booking.
4.6. Orange Coach Charters may cancel the booking due to an event of Force Majeure or if in our reasonable opinion it is not possible to perform the services through no fault of ours. If a booking is cancelled by Orange Coach Charters in accordance with this clause, Orange Coach Charters will reimburse you for any amounts you have paid but will not be responsible for any losses incurred by you.
5. Customer payments
5.1. Payment can be made by Cash, Cheque or Direct Debit to our bank account, the Direct Debit. A deposit of 50% is required to secure your booking. Final payment must be completed and received fourteen  days prior to the travel date. Our bank account details will be provided by email or on an invoice if requested by receipt of a purchase order.
5.1.1. Payment by Cheque, if you are making payment by cheque, the cheque must be made out to 'K & M Nominees Pty Ltd' and received by us twenty  working days prior to the travel date for the cheque to be processed and cleared.
5.1.2. Payments by Cash can be made at our depot at 35 Fairlawn Road, LIA Busselton by appointment only.
6.1. Orange Coach Charters has no liability for any act, omission or default, whether negligent or otherwise of any destination or third party. We have no liability for any loss or damage occasioned by the negligence, act or omission of any destination or other third party. In circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements.
6.2. Orange Coach Charters has no liability for any indirect or consequential expense, loss or damage, loss or damage to reputation or opportunity, wasted expenditure, lost production or similar losses suffered by you or your invitees in connection with the destination, services or the booking.
6.3. Orange Coach Charters will not be liable for loss or damages arising out of the delay in departure or delay of services.
6.4. Orange Coach Charters will not be liable for any costs incurred by you because of a breach of the passenger behaviour.
6.5. All implied terms or warranties, whether statutory or otherwise are excluded in relation to the services provided by us under these Terms and Conditions. The Australian Consumer Law provides consumers with a number of protections and Consumer Guarantees that cannot be excluded or limited. These terms and in particular the limitations of liability set out in these terms are therefore subject to, and will not apply to the extent that they limit the remedies available to a consumer for breach of a consumer guarantee, we hereby limit the remedies available to you at our option to supplying the services again.
7.1. Orange Coach Charters will endeavour to depart at the times agreed with you and it is your responsibility to account for all passengers at these times. We will not accept any responsibility for any losses incurred by passengers who fail to follow your instructions. The hours agreed for your coach hire booking must be observed (other than in the case of serious emergency or diversion) so that current regulations governing driver's hours and rest periods may be complied with. Under no circumstances will we allow your coach hire to exceed these regulated hours.
7.2 Orange Coach Charters will at the time of confirming your booking confirm the seating capacity of the vehicle to be supplied. No more that the maximum number of passengers indicated may be carried on each vehicle.
7.3 Whilst very effort shall be made to supply a Orange Coach Charters vehicle sometimes such vehicles become unavoidably unavailable. In such cases, we shall supply the highest standard of vehicle available to us at the time, including those of other operators, for all or part of the hire. We reserve the right to provide a larger vehicle than that specified at no extra charge unless any additional sets are used, in which case an additional pro rata charge will be made.
7.4 Orange Coach Charters will give advice on journey times in good faith but we cannot guarantee the completion of any journey at a specific time and will not be liable for loss or inconvenience caused by breakdown, traffic congestion or other delay outside our control.
7.5 From time to time, Orange Coach Charters may have to change certain aspects of the given itinerary. Wherever possible, such changes shall be notified to you in advance.
7.6 Orange Coach Charters has the right not to enter venue driveways if they are deemed unsuitable for the vehicle, the vehicle will disembark passengers in the closest safest point.
7.7 Orange Coach Charters does not allow its coaches to enter private residential driveways. Passengers will disembark the vehicle at a safe roadside point.
8. Passenger Behaviour
8.1. As per the WA Police Licensing Act 1998 Section 119 (4,7,9,11) and Section 109 (1) NO ALCOHOL is to be consumed on board any vehicles. We reserve the right to refuse entry by any passenger to the vehicles, if we believe the passenger is intoxicated (whether by drugs or alcohol) to such a level that they may pose a threat to themselves, to others or to our property or the property of other passengers.
8.2. Passengers may be removed from the services or refused entry to a vehicle if in our opinion they demonstrate violent, disorderly or aggressive behaviour. Smoking is not permitted by law on the services and we will disembark any passenger found smoking on the services.
8.3. Any additional costs incurred by you or by us by virtue of clauses 7.1 to 7.3 will be borne by you.
8.4. All passengers must wear seatbelts in the buses that have them fitted. We will disembark passengers and we reserve the right to refuse to transport passengers that refuse to wear seatbelts where they are provided.
8.5. Passengers must remain seated when the buses are moving.
8.6. In all cases we have the discretion to stop the vehicle and disembark those passengers engaging in unacceptable or unruly behaviour. Orange Coach Charters reserves the right to terminate a service if any actions are deemed threatening or dangerous to us or other passengers.
9. Damage to the Vehicles
9.1. Cleaning fee - A cleaning fee of $200 per vehicle may be charged where a vehicle is left unreasonably soiled after your service.
9.2. Damage Caused cost - You are responsible for any costs incurred by us in respect of any damage caused by passengers on your service to a vehicle. Any damage caused to the interior fittings and fixtures, windows and facilities (fire extinguishers, emergency hammers & exits) during the service will be charged to you at the cost of replacement or repair.
10. Lost Property
10.1 All lost property will be returned to Orange Coach Charters' and registered in our Lost & Found Register. All lost property can be collected from the depot at 35 Fairlawn Road, LIA Busselton by arrangement with management.
11. Other Conditions
11.1 Fuel Levy – Orange Coach Charters reserves the right to charge a fuel levy if fuel prices should rise excessively.
11.2 Governing Law – The law of the State of Western Australia, Australia governs these terms and conditions.